> ## Documentation Index
> Fetch the complete documentation index at: https://docs.outfiqe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Payout flow

> How muses and brands get their money out of Outfiqe.

This page explains how money earned on Outfiqe reaches a bank account. It works the same way for [muses](https://docs.outfiqe.com/glossary.md#muse) and [brands](https://docs.outfiqe.com/glossary.md#brand), with different limits for each. It's a description only. Step-by-step guides come later.

## Where the money comes from

* **Muses** earn a commission when one of their looks or links leads to a sale. They see it on the **Earnings** page.
* **Brands** earn from every piece they sell, after our commission. They see it in their **wallet**.

Either way, each sale is a separate entry, so you can always see which order the money came from.

## When money becomes available

Money from a sale starts as **pending**. It stays pending while the order is on its way and for 7 days after delivery, because during that time the shopper could still return it.

Once those 7 days pass without a return, the money becomes **available**. If the order is cancelled, refunded or returned first, the entry is removed and never becomes available.

Only available money can be withdrawn.

## Adding a bank account

Before the first withdrawal, you add a bank account. You enter the account holder's name, the account number and the bank, and upload a photo or screenshot of your bank's QR code.

The QR code is how we check that the account is really yours. As soon as you upload it, we read it, and if the name and number fields are still empty, we fill them in for you. When you save, one of three things happens:

| Result | When it happens |
| - | - |
| **Verified straight away** | The QR shows the same name, account number and bank you entered. |
| **Not saved** | The QR clearly shows a different account number or a different bank. You see an error, and you can fix the details or upload the right QR. |
| **Waiting for our team** | Anything in between, such as a slightly different name or a QR we can't fully read. The account is saved, and our team checks it by hand. |

Money can only be sent to a verified account.

## Asking for a withdrawal

With a verified account and available money, you can ask for a withdrawal. The withdraw page shows the rules that apply to you before you ask: the smallest and largest amount, how often you can withdraw, and how long it usually takes. Muses and brands have separate rules, because brands usually withdraw larger amounts less often.

Each request then moves through these states, which you can follow in your withdrawal history:

| State | What it means |
| - | - |
| **Pending** | We've received your request. |
| **Under review** | Our team is checking it. |
| **Approved** | The request is accepted and the payment is being sent. |
| **Paid** | The money has been sent to your bank account. |
| **Rejected** | The request wasn't accepted. The money stays in your balance. |

## Why it isn't instant

Every withdrawal is checked by a person before money leaves Outfiqe. Together with the 7-day wait after delivery, this protects muses and brands from losing money to returns that come in late, and it protects everyone from fraud.


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