Wallet and withdrawals

See what you’ve earned and move it to your bank account.

Your Wallet shows what you’ve earned from your sales, how much of it you can withdraw right now, and every withdrawal you’ve asked for. It’s also where you add the bank account the money goes to.

For a description of how money moves without the step-by-step detail, see payout flow.

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Read your balance

The top of Wallet shows four figures:

Figure	What it means
Total sales	Everything you’ve earned on Outfiqe, after our commission.
Pending	Money from orders still on their way, or delivered less than 7 days ago.
Available	Money you can withdraw now.
Withdrawn	Money already sent to your bank account.

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How money becomes available

Each piece you sell adds its own amount to your wallet, after our commission. It starts as Pending. Seven days after the order is delivered, once the shopper can no longer return it, the money moves to Available.

If an item is cancelled or refunded before then, its amount is removed and never becomes available.

Our commission is the only thing taken off your earnings. We cover the online payment fees, and when a shopper uses an Outfiqe coupon, we pay for the discount, not you.

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Add a bank account

You need a verified bank account before you can withdraw. Add it early, because verification can take a little time.

1. Start adding an account

   In Wallet, under Bank accounts, choose Add bank account.

2. Upload your bank QR code

   Under Bank QR code, upload a photo or screenshot of your account’s QR code. Most banking apps show it. We read it straight away and fill in the account holder name and number for you if those fields are still empty.

3. Check the details

   Choose your bank, and check the account holder name, the account number (you type it twice to avoid mistakes) and the branch.

4. Save

   Save the account.

What happens next depends on the QR code:

Result	When
Verified	The QR shows the same name, account number and bank you entered. You can withdraw to it straight away.
Pending verification	Something didn’t fully match, like a slightly different name, or we couldn’t read every detail. Our team checks it by hand.
Not saved	The QR clearly shows a different account number or bank. Fix the details or upload the right QR and try again.

If you add more than one account, use Set as default to choose which one is picked first.

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Ask for a withdrawal

Before you ask, look at the rules panel on the page. It shows what applies to you right now:

• the smallest and largest amount you can withdraw at once
• when you can next ask, if withdrawals only open at certain times
• how many requests you have left in the current period
• whether you need to wait a little before asking again
• how much is available

1. Open the withdrawal form

   Go to Request a withdrawal in Wallet.

2. Choose the account and amount

   Pick a verified Bank account and enter the amount, within the limits shown.

3. Send the request

   Submit it. You’ll see “Withdrawal request submitted.”

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Follow your withdrawals

Every request appears under History with its status:

Status	What it means
Pending	We’ve received your request.
Under review	Our team is checking it.
Approved	It’s accepted and the payment is on its way.
Paid	The money has been sent to your bank account.
Rejected	It wasn’t accepted. The money stays in your available balance.

A very large withdrawal can take a little longer. Anything above the usual limit needs approval from two people on our team.

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Common questions

Why can't I ask for a withdrawal?

Usually it’s one of these: you don’t have a verified bank account yet, nothing is available yet, or the rules panel shows you need to wait. The panel tells you which.

My bank account is stuck on Pending verification

Our team checks these by hand. If it’s been a while, contact us through Support.

Why did my pending amount go down?

An item was cancelled or refunded before its money became available, so its amount was removed.