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This guide is for Outfiqe riders. It covers signing in, your visits, scanning bags, handing back returns, and your earnings. Everything works in your phone’s browser. You can also add it to your home screen so it opens like an app.

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Get started

Your hub lead invites you by email. Open the link in that email and set up your rider login. If the link says it has expired, was already used, or is incomplete, ask your hub lead to send you a new rider invite. Before your first visit, your hub lead checks your ID in person. Until then, your account isn’t active yet, and you won’t see any visits.

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Today’s visits

When you sign in, you land on Today’s visits. Each card is one brand to visit, with how many bags to collect and how many you’ve collected so far. A visit shows one of these: If the list is empty, you’ll see “No visits for you right now. Your hub lead will assign the next round.”

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At a brand

Open a visit to see the brand’s address, a landmark if they gave one, and any note about their opening hours.
  • Call followed by the contact’s name rings the person at the brand.
  • Directions opens the route in your map app.

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Hand back returns first

Sometimes you’re also bringing items back to the brand, like a parcel a shopper refused. These show under Hand back to the brand, with the order, how many units, and why they came back. Give the items to the brand and ask them to check them. Then choose Handed to the brand. You don’t need to scan anything for returns. The brand confirms the items themselves. Returns you don’t hand over go back to the hub when the visit ends.

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Collect each bag

The page shows Bags, with how many you’ve collected out of how many there are. Each bag is listed by its order, as Waiting or Collected with its sticker code. Every bag needs two scans:
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Step 1: scan the pickup slip

The brand shows a QR code on their screen or on a printed slip. Scan it with your phone camera. If the camera won’t read it, type the code into Or type the pickup code.
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Step 2: scan the sticker on the bag

Stick one of your bag stickers on the bag, then scan the sticker. Or type it into Or type the sticker code.
You’ll see “Bag collected.” If you scanned the wrong thing, you’ll get a hint, like “That’s a bag sticker. Scan the brand’s pickup slip first.” To start a bag over, choose Start this bag again.
Use a new sticker for every bag, and never put two stickers on one bag. The sticker is how the hub knows which bag is which.

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When there’s no signal

You can keep scanning without signal. You’ll see “No signal. Scan saved on this phone and will send later.” The scan sends by itself when you’re back online. Scans waiting to send are listed at the top of the visit. If one was refused, you’ll see why, with Try again and Remove.
Don’t tag a bag again just because it hasn’t sent yet. If you try, the app tells you it’s already saved on your phone.

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Finishing a visit

When every bag is collected, the visit is done. Take the bags to the hub. If nothing was ready, choose Nothing to collect here. Under What happened?, tell the hub why, for example “Shop was closed, bags weren’t ready”. Then choose Mark as wasted. The pickups go back on the board for another round. If only some bags were ready, choose Leave without the rest. You’ll be asked to confirm. The bags that weren’t ready go back on the board. If scans haven’t sent yet, the app asks you to finish the visit once they’ve sent, so none of your bags are lost.

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Signing out

If you sign out while scans are still waiting on your phone, you’ll see Scans not sent yet. The safest choice is Stay signed in, get online, and wait for them to send. If you choose Sign out anyway, they stay on the phone and send next time you sign in on the same phone.

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Your earnings

Open Earnings to see Your earnings. Each finished visit pays you. The money is held for 7 days, then you can withdraw it. The top shows three figures:
  • Ready to withdraw
  • On hold for 7 days
  • Paid to you
Below that, each visit is listed as a Visit or a Wasted visit, with what you earned and its status: On hold, Ready to withdraw, Paid to you, or Cancelled with the reason. To withdraw, add a bank account and ask for a withdrawal further down the same page. It works the same way as for muses and brands. See payout flow.

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Common questions

Type the code instead, in the box under the camera. Make sure the code is lit and not creased.
Your hub lead hasn’t assigned the next round yet, or your account isn’t active yet. Ask your hub lead.
Wasted visits show in your earnings as their own line. Check with your hub lead how they’re paid at your hub.